Shipping policy

Planet KashBella – Shipping Policy

Please read this policy carefully before placing your order. By purchasing from Planet KashBella, you agree to the terms below.

Processing Time

All orders require 5–10 business days for processing before shipment.

  • Custom and personalized items may require additional production time.

  • Processing times do not include weekends, holidays, or shipping transit time.

  • During high-volume periods, processing times may be extended without notice.

Orders are processed in the order they are received.

Shipping Time & Delivery

Shipping times are estimates provided by the carrier and are not guaranteed.

Planet KashBella is not responsible for:

  • Carrier delays

  • Weather delays

  • Delivery exceptions

  • Packages delayed in transit

Once your order has been shipped and tracking information has been provided, responsibility transfers to the shipping carrier.

Address Responsibility

Customers are fully responsible for entering the correct shipping address at checkout.

Planet KashBella is not responsible for:

  • Incorrect or incomplete addresses

  • Orders delivered to the wrong address provided by the customer

  • Packages returned due to address errors

If a package is returned, the customer must pay a reshipping fee before the order is sent again.

No refunds will be issued for address errors.

Lost, Stolen, or Marked Delivered Packages

Planet KashBella is not responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked as “Delivered” by the carrier

If tracking shows “Delivered,” we consider the order fulfilled. Customers must contact the shipping carrier directly to file a claim.

No refunds or replacements will be issued for these cases.

Refused Packages

If a customer refuses delivery or fails to retrieve a package:

  • Original shipping fees are non-refundable

  • Return shipping fees will be deducted

  • A restocking fee may apply (if applicable)

Shipping Insurance

Shipping insurance is optional (if offered at checkout). If insurance is not purchased, Planet KashBella is not liable for lost or damaged packages in transit.

Order Changes

No changes to shipping addresses can be made once an order has been placed. Please review your order carefully before submitting.

By placing an order with Planet KashBella, you agree to this Shipping Policy.